Our team speaks English and Spanish.

We do not have day offers.

• If you have booked directly with the hotel:
-General Rate:
Cancellation up to 24 hours before arrival, without expenses.
Cancellation on the same day of arrival or if it does not show up, we will charge 100% of the first night.

-FlexMyRoom Rate:
In case of cancellation / modification / no show, you must contact the contracted insurance.
For more information please consult this link here

To cancel your reservation, please send an email to: poseidon@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

Breakfast is not refundable

We offer laundry services :

• Items given before 15:00 are returned the next day before 15:00.

Price List:
• Bathrobe:
Laundry 5 EUR
• Blouse:
Laundry 8.5 EUR
• Chino:
Laundry 8 EUR
• Coat:
Laundry 19.5 EUR
• Dress: Pressing 13 EUR
• Nightdress:
Laundry 6.5 EUR
• Polo:
Laundry 6 EUR
• Pyjamas:
Laundry 9 EUR
• Shirt:
Laundry 6 EUR
• Short:
Laundry 6.5 EUR
• Skirt (long):
Laundry 8 EUR
• Sweater:
Laundry 7.5 EUR
• T-shirt:
Laundry 3.5 EUR
• Tie:
Laundry 6.5 EUR
• Underwear:
Laundry 3.5 EUR

We offer private transfer services.
For Pricing information and reservations please click here

We do not offer a free shuttle service.
However, we recommend Beniconnect which is a trusted third party.
Details and reservations: here

Special offer Free transfer from Alicante RENFE train station
- Min stay 7 nights
- Exclusive for website and call center reservations
- Not available for Alahuar and La Manga hotels
- Full details and reservation here

For more info, click HERE.

Please click HERE to book your shuttle .

Guests of any one of our resorts can access the facilities and services of our sister properties.

In room smoking is not allowed
Smoking is not permitted on any of our balconies

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: poseidon@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
 • Full name
 • Check-in date
 • Request
 • Reservation or accommodation number
 • Phone number
 • Email address

The hotel is located in a quiet area.

To ensure a quiet environment during your stay, the hotel features:
• Thick walls
• Quiet A/C

All our accommodations are equipped with a TV set.

Programs available in: English and Spanish.

No streaming service available in our accommodations.

Connectivity: Apple TV, Chromecast, HDMI and Smart TV.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking

If you have already booked: please send an email to: poseidon@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
 • Full name
 • Check-in date
 • Request
 • Reservation or accommodation number
 • Phone number
 • Email address

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: cv@hotelesposeidon.com
Phone: +34 965 85 02 00

Pets are not accepted at the hotel (even certified emotional support animals and service/ assistance animals cannot be accepted)

Poseidón Hotels has a comprehensive Environment, Health, and Safety (EHS) policy that promotes sustainability and environmental protection, ensures the well-being of guests and employees, and complies with international regulations and standards to provide a safe, healthy, and responsible environment.

For more info, click HERE .

I don't have information about the hotel's map/layout or floor plans.

We thank you for your interest. Unfortunately, we are not able to accommodate your request.